Warehouse Operative / Operations Assistant - Acacia Ridge
About our company
We are an Australian local furniture and whitegoods supplier catering for customers' home decoration. Since its establishment in 2006, we have never stopped endeavouring to help customers create a cosy and comfortable living environment with affordable prices. Since us having been in the market for over 10 years, our company leaders understand the importance of getting the appropriate resource, and also the value of empowering their staff.
This is a hands-on, warehouse-floor based Operations Coordinator role, not a desk-based or front-of-house position. In this role you will assist in coordinating our full warehouse operations, from receiving and stock control through to dispatch. We are seeking a diligent and skilled individual who wants to become a valued part of a growing and supportive team, working day to day in and around our warehouse and outbound logistics operation.
Veteran & Defence Community Support
HEQS is proud to support our veteran community and recognize the exceptional skills, dedication, and leadership qualities of those who have served. Veterans and ex-service personnel are highly encouraged to apply. While industry-specific experience is valued, Defence experience is desirable across all areas of our business, and we welcome the opportunity to help you transition your skills into our team.
Warehouse operations coordination duties (primary)
• Contacting and organising all outbound orders.
• Ensuring goods are paid before delivery
• Working with freight companies regarding deliveries to site
• Organizing the weekly run sheets
• Communicating with warehouse regarding run sheet
• Determine and arrange for weekly and daily labor requirements
• Processing warehousing staff attendance
• Ensure staff are trained in local procedures and in the use of operational equipment and where applicable, hold a current license.
• Supervise daily activities to ensure that work is performed safely, efficiently and in accordance with company procedures and legislation.
• Have regular communication with all depots, operations, fleet control and customer service.
• Co-ordinate the loading / unloading of vehicles inbound and outbound
• Document training and forward to Safety, Training & Quality Co-Ordinator for entry into database
• Ensure Induction of agency, casual and permanent employees is carried out and documented
• Ensure all incidents including near misses are reported, investigated and corrective actions implemented.
• Work with injury rehabilitation coordinators to develop and implement return to work plans ensuring injured worker speedy return to work.
• Identify, recommend and if approved, implement improvements in the daily operational procedures
Customer & administrative support duties (secondary to the above)
• Answering all incoming customer calls/chats in a friendly, professional and efficient manner including conducting follow up / outbound calls and emails as required.
• Dealing with inquiries, complaints, and requests for information or services by clarifying customer needs and responding appropriately to the requirements of each customer.
• Build relationships with key stakeholders.
• Problem solve material orders.
• Using systems provided, log calls and logistics.
• Making and receiving service booking calls.
• Explaining service options and processes.
• Completing relevant paperwork.
• Communicating with colleagues with scheduling of bookings.
• Updating and supporting database as required.
• Accurately record customer requests in the CRM system.
Qualifications Necessary
• Experience supervising or coordinating in a warehouse, freight, or distribution environment
• Experience with warehousing stock control (receiving, put-away, cycle counting and inventory accuracy) preferred
• Highly organised and self motivated
• Well presented with customer service skills
• Able to work across a multi faceted and dynamic supply chain
• Able to work as part of a team and independently
Benefits
• Employee discount
• Employee mentoring program
Licences
• Driver Licence (Required)
• Forklift Licence (Preferred)